Privacy Policy
Quick Passport and Visa, LLC, dba Get My Passports (“Get My Passports,” “Company,” “we,” “us,” or “our”)
432 N Clark Street, Suite 203, Chicago, IL 60654 Phone: (708) 360-7277 Email: team@getmypassports.com
Effective Date: May 13, 2026 Last Updated: May 13, 2026
This Privacy Policy describes the information we collect, how we use and share it, how long we keep it, and what rights you have. It applies to:
Our websites: getmypassports.com, chinavisa.getmypassports.com, pay.getmypassports.com, and related domains (the “Website”)
Information collected through intake forms, order forms, and questionnaires
Communications by phone, text, email, mail, courier, or in person
The expediting services we provide (“Services”)
By using our Website or Services, or by submitting information to us, you agree to this Privacy Policy and our Terms and Conditions. If you do not agree, do not use our Website or Services.
This Policy applies only to information collected by Get My Passports. It does not apply to information collected by third parties whose websites, applications, or services may link to or be accessible from our Website.
1. The Nature of What We Collect
To prepare and submit passport and visa applications, we must collect a significant amount of sensitive personal information. The governments that issue these documents, not Get My Passports, set those collection requirements. By using our Services, you understand and consent to this collection.
Identity and contact
Full legal name, prior names, and any alternate or Chinese names
Date and place of birth
Phone number, email address, mailing and shipping address
Photos of you (passport-style and supporting)
Identity documents
Passport number, issue date, expiration date, country of issuance
Photos of your passport ID page and blank visa pages
Photos of prior China visas, Indian visas, or other government-issued documents (if applicable)
Green card or permanent residency documentation (if applicable)
Photos of secondary IDs (driver’s license, utility bills) used for proof of address
Birth certificates and other supporting documents for U.S. passport applications
Background and biographical information
Citizenship status and history, including any renounced citizenship
Marital status and spouse details
Parents’ names, dates of birth, citizenship, and current location
Children’s names, dates of birth, and citizenship
Names and contact information of emergency contacts and inviters in the destination country
Education history (schools, dates of attendance, degrees)
Employment history (employer, role, dates, supervisor name and contact, employer address)
Military, law enforcement, and political organization affiliations
Travel history (countries visited, dates, reasons)
Prior visa denials, revocations, overstays, and immigration history
Criminal history (as required by the government form)
Health-related information, including infectious disease and epidemic-area exposure questions (as required by the government form)
Any other details required by the issuing government
Transaction and case information
Order details, service selections, and case status
Records of correspondence (email, phone, text, in-person notes)
Confirmation pages, screenshots, and supporting case materials
Payment information
We do not store full credit card numbers or CVV codes on our servers. Payments are processed through third-party payment processors (such as Authorize.net, Stripe, PayPal, and Coinbase). Your payment information is provided directly to those processors and is governed by their respective privacy policies. We retain only the last four digits of the card, an authorization token, and transaction metadata for refund and reconciliation purposes.
Communications
Phone call recordings, voicemails, text messages, and emails between you and our team
We may record customer service calls for quality, training, and legal-protection purposes
Technical / website data, collected automatically
IP address, browser type and version, operating system
Referring and exit pages, pages viewed, time on page, clicks
Cookies, web beacons, pixels, and similar tracking technologies
Geolocation data (general region from IP; we do not collect precise GPS)
Third-party personal information you submit
If you submit information about another person (for example, a minor child, a spouse, an emergency contact, an inviter, or a family member required by the government form), you represent that you have the authority to share that information with us. We will use it only for the purpose of preparing and submitting your application.
2. How We Use Your Information
We use your information to:
a. Prepare and submit your passport, visa, or travel-document application to the appropriate government authority b. Coordinate courier submission, hand-carry, partner submission, and return shipping c. Communicate with you regarding your case (intake, document requests, status updates, delivery) d. Authenticate your identity and the validity of your documents e. Process payments and issue refunds f. Provide customer service, resolve complaints, and improve our service g. Train our team and review the quality of our work h. Market our services to existing and prospective customers i. Detect and prevent fraud, abuse, and misuse of our Services j. Comply with legal obligations and respond to lawful government requests k. Enforce our agreements and protect our rights, property, and safety
3. Authorization Under the Privacy Act of 1974
By accepting this Policy and our Terms and Conditions, you authorize Get My Passports, as your limited agent, to release and discuss information about your application with the U.S. Department of State and other issuing authorities under the Privacy Act of 1974 (Public Law 93-579).
4. Who We Share Your Information With
We do not sell your personal information. We share information only as needed to deliver our Services, comply with the law, or operate our business.
Government authorities
Chinese Embassy, U.S. Department of State, and other consulates or government offices relevant to your application
Required forms, supporting documents, photos, and biographical information are submitted directly to the government
Consulate partners and authorized couriers
Approved third-party submission partners in Washington D.C., New York, Los Angeles, San Francisco, and other consular jurisdictions
Licensed couriers and runners we contract with to physically submit and pick up documents
Logistics providers
FedEx and UPS for shipping passports, documents, and return deliveries (name, address, phone, and shipment metadata are disclosed)
Payment processors
Authorize.net, Stripe, PayPal, Coinbase, and other processors used to charge or refund payments
Software and infrastructure vendors
Cloud, CRM, communications, accounting, and analytics vendors that process data on our behalf under their own privacy and security commitments (for example: Zoho, Google Workspace, HubSpot, Mercury, Twilio, CallRail, and similar operational tools)
Marketing and analytics partners
Google Analytics, Google Ads, Google Tag Manager, Meta, and similar platforms for measuring ad performance, attribution, and re-marketing. These tools may use cookies and pixels and may collect data from your visits to our sites.
Legal and compliance
Law enforcement, courts, regulators, or other parties when required by valid legal process or when we reasonably believe disclosure is necessary to protect our rights, our customers, or the public
In a business transaction
If we sell, merge, restructure, or transfer assets, customer data may be transferred to the successor entity. We will provide at least 30 days’ notice by email or by prominent notice on the Website before any such change in ownership or control of your personal information.
5. SMS and Mobile Information
We do not share, sell, or transfer mobile information or SMS opt-in data to any third party for marketing or promotional purposes. Text-messaging consent data is not shared with third parties for marketing. SMS messages we send are transactional in nature (case updates, payment confirmations, delivery notifications) unless you opt in to marketing messages.
You can opt out of SMS marketing at any time by replying STOP. Opting out of marketing does not stop transactional case-related messages necessary to deliver your service.
6. International Transfers
Visa applications are by their nature submitted to foreign governments. When you apply for a China visa, your data will be transmitted to and stored by the Chinese government, its consulates, and its authorized agents. Other visa applications involve similar transfers to other governments. By applying, you understand and consent to these international transfers, including to jurisdictions that may have different data-protection rules than your home jurisdiction.
7. How Long We Keep Your Information
We retain personal information only as long as reasonably necessary to:
a. Provide our Services b. Comply with legal, tax, audit, and regulatory obligations (typically 7 years for transactional records) c. Resolve disputes d. Enforce our agreements and defend legal claims
Typical retention windows:
Active case data: Duration of your case plus 7 years
Payment records: 7 years
Call recordings: Typically 12 months, longer for open cases or disputes
Marketing and analytics data: Per vendor defaults, typically 14–26 months
We may retain information longer when required by law or by an active investigation, claim, or legal hold.
8. How We Protect Your Information
We use commercially reasonable physical, electronic, and administrative safeguards to protect your information:
TLS / SSL encryption for data in transit
Role-based access controls in our CRM and storage systems
Locked physical storage for passports while in our possession
Vendor selection based on security practices
Limited access to sensitive data on a need-to-know basis
No system is perfectly secure. We cannot guarantee absolute security, and you submit information to us at your own risk. If a breach occurs, we will notify affected customers as required by law.
9. Children Under 18
Our Website and Services are not intended for use by children under 13. Applicants under 18 must have all information submitted by a parent or legal guardian. We do not knowingly collect personal information directly from children under 13. If you believe we have collected such information in error, please contact us at team@getmypassports.com and we will promptly delete it.
10. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies for:
a. Essential functions (form state, login, payment processing) b. Analytics (Google Analytics and similar) to understand how visitors use our site c. Advertising (Google Ads, Meta, and similar) to measure ad effectiveness and re-market to past visitors
You can manage cookies through your browser settings. Disabling cookies may limit certain Website features.
To opt out of Google Analytics, install the browser add-on at: https://tools.google.com/dlpage/gaoptout
For more information about Google’s privacy practices: https://www.google.com/policies/privacy/partners/
For interest-based advertising opt-out:
Digital Advertising Alliance (DAA): http://optout.aboutads.info
Network Advertising Initiative (NAI): http://optout.networkadvertising.org
European Interactive Digital Advertising Alliance (EDAA): http://youronlinechoices.eu
Opting out does not stop you from being served ads; it stops interest-based targeting.
11. Do Not Track
Our Website does not currently respond to “Do Not Track” browser signals due to the lack of a widely adopted industry standard.
12. Your Rights
California residents (CCPA / CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (“CCPA/CPRA”):
a. Right to know. You may request the categories of personal information we have collected, the sources, the purposes for collection, the categories of third parties with whom we share it, and the specific pieces of personal information we have collected about you.
b. Right to delete. You may request that we delete personal information we have collected from you, subject to legal and operational exceptions.
c. Right to correct. You may request correction of inaccurate personal information.
d. Right to opt out of sale or sharing. We do not sell personal information. We do not “share” personal information for cross-context behavioral advertising in a way that requires CCPA opt-out beyond the cookie controls described above.
e. Right to limit use of sensitive personal information. Visa and passport applications inherently require sensitive personal information, and we use that information only for the purposes described in this Policy.
f. Right to non-discrimination. We will not discriminate against you for exercising your CCPA rights.
Categories of personal information we have collected in the past 12 months, as defined under the California Customer Records statute (Cal. Civ. Code § 1798.80(e)):
Identifiers (name, address, IP, email, account name)
California Customer Records categories (passport number, driver’s license number, signature, employment, education, financial information)
Protected classification characteristics (age, citizenship, national origin, marital status, sex/gender, medical condition information required by government forms)
Commercial information (transaction history, services purchased)
Internet activity (browsing history, interactions with our Website)
Geolocation data (general only)
Professional/employment information (employer, role, history)
Inferences drawn from the above
To exercise a CCPA right, email team@getmypassports.com with the subject line “Privacy Request - California”. We will respond within 45 days (with up to an additional 45-day extension if needed). We may need to verify your identity before acting on your request.
Nevada residents
Nevada residents may opt out of the sale of personal information. We do not sell personal information as defined under Nevada law. To submit a request, contact us at team@getmypassports.com.
EU / EEA / UK residents (GDPR / UK GDPR)
If you are in the EU, EEA, or UK, our legal bases for processing are:
a. Performance of a contract with you (to deliver the passport or visa service) b. Legal obligation c. Legitimate interest in operating, improving, and securing our business d. Consent, where applicable (for example, marketing communications)
You may request access, correction, deletion, restriction, portability, or to object to processing. You may also lodge a complaint with your local data protection authority.
All other jurisdictions
To exercise any privacy right, contact us at team@getmypassports.com with the subject line “Privacy Request”. We will respond within a reasonable time, generally within 30 days.
13. Links to Third-Party Sites
Our Website may link to third-party sites (FedEx tracking, payment processor pages, government information sites, social media). We are not responsible for the privacy practices of those sites. Once you leave our Website, you are subject to the privacy policy of the third-party site.
14. Testimonials and Reviews
We may display customer testimonials and reviews on our Website. With your consent, we may post your testimonial along with your name. To update or remove a testimonial, contact us at team@getmypassports.com.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always posted at getmypassports.com/privacy-policy with an updated “Last Updated” date. Material changes will be communicated by email to active customers or by a prominent notice on our Website. Continued use of our Services after an update constitutes acceptance.
16. Contact
For privacy questions or to exercise your rights:
Quick Passport and Visa, LLC, dba Get My Passports Attn: Privacy 432 N Clark Street, Suite 203 Chicago, IL 60654 Phone: (708) 360-7277 Email: team@getmypassports.com
Business Hours (Central Time): Monday–Friday 8:30 AM–5:00 PM • Saturday 10:00 AM–2:00 PM (by appointment only)
